REFUND POLICY
Voltara Refund Policy
Effective Date: September 15, 2023
At Voltara, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for details on how returns, refunds, and exchanges are handled.
1. Returns Eligibility
You have 30 days from the date you receive your product to request a return. To be eligible for a return, the following conditions must be met:
• The item must be unused, in its original packaging, and in the same condition that you received it.
• You must provide proof of purchase (order confirmation, receipt, or invoice).
Non-Returnable Items:
• Customized or personalized items
• Sale or clearance items
• Products that have been used or damaged after delivery
• Items marked as “final sale”
2. How to Initiate a Return
To initiate a return, please contact our customer service team at voltarasupport@gmail.com with your order number, reason for return, and a description of the issue. Our team will provide instructions on how and where to return your item.
Please do not send your purchase back to the manufacturer without prior authorization.
3. Shipping Returns
Customers are responsible for the shipping costs associated with returning items unless the return is due to a manufacturing defect, shipping error, or a damaged product. Shipping costs are non-refundable.
If you receive a defective or damaged product, we will cover the cost of return shipping and provide a replacement or full refund, depending on your preference.
4. Refund Process
Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original method of payment within 7-10 business days.
Please note:
• Any shipping costs or additional fees are non-refundable.
• Refund times may vary depending on your bank or payment provider.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
• Check your bank account and credit card statements first.
• Contact your bank or credit card provider, as processing times can vary.
• If you’ve done all of this and still have not received your refund, please contact us at voltarasupport@gmail.com.
6. Exchanges
We offer exchanges for defective or damaged items. If you need to exchange your product for the same item, please contact us at voltarasupport@gmail.com with details and photos of the damage.
We will process the exchange once the defective item is returned. Voltara will cover the shipping costs for defective items that are approved for exchange.
7. Cancellations
Orders can be canceled before they are shipped for a full refund. Please contact us immediately at voltarasupport@gmail.com if you wish to cancel your order.
Once an order has been shipped, it cannot be canceled. However, you may still return the item within the 30-day return window according to the terms of this refund policy.
8. Refunds for Sale Items
Only regular-priced items are eligible for refunds. Sale or clearance items are final sale and cannot be refunded or exchanged unless they arrive damaged or defective.
9. Questions?
If you have any questions or need further assistance with your return, refund, or exchange, please feel free to contact us at:
• Email: voltarasupport@gmail.com
• Phone: 916-234-3937